Customer Relationship Management Software Platforms
Microsoft Solutions Partner
CRM user CALs
Open Source Solutions
Sugar CRM Server
VTiger CRM Server
Oracle CRM Solutions
Infor CRM Solutions
ONCONTACT CRM by WorkWise
Customer Relationship Management (CRM) Overview.
Customer Relationship Management (CRM) Systems manage business communications with your existing and potential new clients using software to consolidate, automate and orchestrate you marketing, sales, customer service and technical support business process. A good CRM will facilitate better communications between your organisation and your clients.
Marketing capabilities, Sales Management, Automated Sales Processes, Customer Support, Data Storage, Promotional tools, client acquisition, communication tools, organisational tools, contact management, After Sales Services and staff Management tools are just some of the functions expected from a robust CRM software package.
CRM Software is vital in managing the complete sales process. It will enable your business to acquire clients and maintain a working relationship with them. CRM packages are perfect for small businesses to large corporations.
Choose your CRM carefully.
Depending on your business requirements and future goals, there are several skews of Customer Relationship Management (CRM) Software based on different licensing models.
Open Source Customer Relationship Management (CRM) Systems:
This software type is “Open Source” meaning the source code is available. This makes it possible to customise, modify and enhance the system to meet your specific needs. You can pay for support from a systems integrator or application developer.
Free Proprietary Customer Relationship Management (CRM) Software:
These are limited versions of a fully functional propriety Customer Relationship Management (CRM) Software. The source code is not available for you to modify. You are limited certain features unless you up grade the version or change software packages. Technical support is usually not available for the free version.
Proprietary Customer Relationship Management (CRM) Software:
Full paid version of Customer Relationship Management (CRM) Software which is available either in cloud or standalone client server architecture. S\Technical support is sometimes included but is most often available as an add-onn subscription based service.