24/7 Technical Support

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iWolf provides an after hours support program, whether you require year-round support on a mission critical network or the security of 24 hour support in the start up phase of a specific project.

  1. Phone Support
  2. Online Support
  3. Onsite Services
  4. Workshop Services

We can provide qualified engineers wherever and whenever you need them.

 

Support features include:

  • Dedicated Engineer to manage your Platinum account
  • Direct dial access to an assigned engineer or wider Platinum team by the customer’s nominated contact
  • Rapid log-in of service calls by means of your allocated LifeGuard serial or asset numbers Frontline helpdesk support for immediate troubleshooting and fault diagnosis
  • Access to iWolf’s Online Knowledge Base
  • Access to software patches, updates and fixes from iWolf’s download server
  • A choice of casual or discounted subscription rates
  • Guarantee telephone response by an engineer within an hour of customer enquiry
  • On-site service within 2 hours depending on the service option purchased

 

After hours support is only available to customers who have subscribed to this service
Available within a 30k radius of you local CBD.

 

Support Options

A) Corporate Support Services

B) Emergency Support Services

C) Platinum Support Subscriptions

Discuss your specific requirements and objectives with your account manager to tailor an after hours support program.

Contact us and obtain a list of our current service plans and pricing.