Terms and Conditions
For customers with a current service agreement, the SLA’s terms and conditions apply. Work performed outside the SLAs boundaries attract a service fee based on our casual hourly rates.
Warranty holders are exempt from any charges related to the repair or replacement of that specific hardware component. However time spent re-configuring components or trouble shooting issues caused by user error attract a service fee based on our casual hourly rates. Integrated hardware failure or associated software applications that are not under a current iWolf warranty or SLA also attract a service fee based on our casual hourly rates.
Customers who have obtained a prepaid service or time block are charged at the arranged fixed or discounted rate.
VIP customers are charged at agreed casual hourly rate.
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