iWolf iW5260CCE Predictive Dialer PBX System Starter Kit

500 Extensions 

In Stock ( 10+)

10% off with installation

 

$ 5499.00 Inc-Gst

2 Year Nationwide Warranty

12 Months Support

Extended warranties available

 

 

iWolf WC5260ADV Blitzkrieg Dialer. Call Centre PBX Telephone System. Starter Kit with

10 Corporate IP Handsets

With Predictive Dialer and Call Centre Manager V40.6 for 100 users Ready2Go !

Install it Yourself or get us to do it for you !
Sales, Installation, Maintenance and Support.
Predictive Dialler & Call Centre Management

Deploy a professional call centre from within your WC5260ADV PBX system. With this official Call Centre module system administrators are able to easily create and modify agents, outbound campaigns, create customisable forms, access client information, handle inbound calls, generate detailed reports and much more.

The Predictive Dialler component will automatically target potential customers from a list and pass the call to your telemarketers when contact has been made.

 

Package Contents.

1 x WC5260ADV Hybrid SIP PBX system. Call Centre Edition V406.

1 x iW27 Executive IP Phone

1 x iW38 EXP Console

9 x iW19P Standard IP Phone

1 x 24 Port POE Ethernet Switch

Cables and power supplies

Expand to 500 Extensions

 

Feature packed this system includes:

  • Expandable to 500 Extensions (IP Handsets)
  • Supports 1000 concurrent VoIP calls
  • Advanced Call Reporting.
  • Click to Dial with MS outlook
  • Call Barge in
  • Conference Room
  • Conversation recording
  • Line Monitoring (BLF)
  • Digital Dictation integrated.
  • Auto Attendant. Multi-Level IVR.
  • Latest security features to protect against un-authorised use
  • Low Power Consumption. Solid State Device
  • Have your system configured by certified IP telephony experts.
  • 2 year warranty
  • 12 months free support.

 

The WC5260ADV is a complete hybrid phone system designed specifically for use in call centres ‘Ready to Go’. This PBX system is designed to be energy efficient and consumes only 180 Watts of power. The WC5260ADV is fully customisable and can meet almost any business requirement.

  

Robust and User Friendly

A complete hybrid system combining the cost saving advanced features of IP telephony with the Failback security of a traditional phone system. This system comes complete with Corporate Class IP phones

 

VoIP (SIP) Trunks.

All you need to do is choose one of the hundreds of “Internet Telephone Service Providers” (ITSPs) in Australia to host your VoIP phone number. We can also port your existing phone numbers to VoIP giving you greater flexibility and cost savings. If you are new to VoIP we can help you get started.

 

Traditional POTS (PSTN) analogue lines.

Configured and ready to go with 2 FXO ports this system is expandable to 48 ports.

 

FXS

Expandable to include multiple FXS ports that support analogue devices such a fax machine or cordless DECT phone.

 

ISDN

Optional ISDN interface modules are available to support BRI, T1, E1 and J1 infrastructures.

This system is expandable to 360 ISDN E1 / T1 channels.

 

Please Note:

iWolf prices include a 24 month hardware warranty and 12 months free technical support and installation advice.

Add-on modules are available to enhance the systems existing feature set (above)

 

These modules include:

1) Skype Module. Allows Skype users to call inward.

2) GSM Gateways. Direct integration with your mobile phone network.

3) Predictive Dialler module

 

 

Installation Options

1)   Configuration modified to your specifications by our certified technicians before we ship it to you. You perform the install onsite.

2)   Let us install the system onsite for you. iWolf’s Alfa team are fully trained to install VoIP and VoDSL systems. With Installers NATION WIDE we cater for everyone, from large corporate enterprises to small businesses.

3) As part of our service portfolio iWolf offers its customers the convenience of a fully automated churn from analogue to digital communications. With your given authorisation, iWolf’s integration team can liaise with your ISP and ITSPs to ensure the seamless deployment of your new system from end 2 end.

 

WC5260ADV Advanced IP PBX system

A PBX System with Extra Ordinary features that will streamline your business. 

The WC5260ADV is a complete hybrid system combining the cost saving and advanced call  routing  features of IP telephony with the fail-back security of a traditional phone system.

 

Advanced Feature Enhancements

As well as all the usual PBX functions, the following features are included with the base system at no additional expense. The WC5260ADV offers greater interoperability and network infrastructure consolidation saving you money while streamlining efficiency and improving your business.

 

Surveillance

Configure one or more network cameras to peer with the WC5260ADV PBX system to create a security and surveillance system ideal for any situation. Capture, record and analyse video data and monitor cameras in real-time.

 

Conference Room

Conduct multi-user conferences with up to 20 concurrent callers. Control the conference by setting a mediator PIN. Set conference attributes such as user PIN, conversation recording, auto announcements, Listen only, wait for mediator, set start and finish times and maximum number of participants.

 

Fraud Prevention

Use this in depth telecom analytics, fraud prevention and detection tool toolkit to protect your organization. With this feature many fraud calls can be automatically prevented, Act on possible fraud attacks by receiving prompt email and/or SMS alerts triggered by different events.

 

Distributed Dial Plans

With this feature, defining and sharing the dial plan between one or more WC5260ADV systems has never been easier. Bring together the dial plan of two or more branches offices in your company by configuring each PBX system with the KEY of the other. This feature makes WC5260ADV systems stack-able and operate as a single communications system.

 

Upgrades & Add-ons

The following features are available as an upgrade module. Contact a qualified iWolf representative for more detailed information.

 

Call Monitor

This is a comprehensive monitoring solution for WC5260ADV based call centres With over 150 quantitative metrics available, your call centre will operate at its top efficiency. Gather information on your telemarketers, campaigns and strategy problems. Use this information improve your campaigns.

 

Audio Extra

With this powerful module you can experience a unique audio integrity. Shield your customers from noisy environments, maintain a comfortable audio volume regardless of phone settings or distance from the mike and cancel echo for all participants. Ideal for conference room and web conferencing users.

 

Call Analytics

Regain control over your organisation’s telephony expenses in real time. This module allows you to analyse all the information in attractive, customisable reports. Analyse your telephony costs by offices, sections, extensions, trunks or dial patterns. Increase your company’s profits through a detailed costs analysis.

  

Upgrades & Add-ons

Advanced Operator

System operators can visually monitor detailed PBX system activity such as who is talking and to whom, call durations, calls held, queued calls, and more. Given appropriate permissions, users can also control their phone extension and perform transfers, launch call spying or whisper, monitor queue activity etc.

 

Hospitality and Billing

This module offers users a complete and intuitive solution for the administration of rooms tied to telephone extensions. This module is designed for hotel clientele management. Administrators will be able to manage the booking and registration of clients, see detailed information of each room status, generate personalised reports, check consumption billing, and more.

 

Skype Trunk Module

Integrate with Skype SIP Trunking and enable Skype users to call you on your PBX system. Call Skype users from your desktop phone.

 

Some of the key benefits that put the WC5260ADV at the top of its class include:

  • Instant messaging compatible. MSN, Yahoo, ICQ, etc
  • Personalised Voicemail
  • Voice Mail to Email.
  • Ring Groups
  • Pickup Groups.
  • Video phone support
  • Blue Tooth support for mobile phones
  • iPhone, Android and Blackberry SIP application compatible.
  • Hunt Groups
  • Shared line appearance
  • T38 support for physical fax over VoIP.
  • 2 x FXO ports (For analogue PSTN lines) expandable to 48 FXO, 48 FXS or mix of both.
  • Call queuing with position in the queue announcement and options to leave voicemail.
  • Integration with CRM (with click on dialling)
  • Click on Dialling with MS Outlook address book
  • Call Park, Call Transfer, Call Forward, Call Follow Me, Call Back.
  • Virtual Fax Server. Receive faxes in PDF format ready to file electronically.
  • Fax to Email (PDF)
  • Analogue device support. Connect fax machines or cordless DECT phones.
  • Remote extension support. Connect your home office to HQ and work from home.
  • Music on Hold. A library of audio files are included or add your own custom advertising and voice over files.
  • Renewable “Service Level Agreements” (SLAs) available.
  • 12 month free support VIA our Helpdesk and access to our online customer portal

 

System Features & Specifications

  • Supports up to 180 Trunks.
  • Call Park. Picked up calls at any extension.
  • Call History(CDRs). Search for calls based on different criteria such as date, extension number, etc
  • Billing Report. Filter by destination, source. Calculates call charges.
  • Channels Report. (SIP, ZAP, IAX, Local, H323)
  • Call Queues with static and dynamic agents.
  • Call Queue caller management. Holds calls in the queue till available agent is located.
  • Conference Center. Supports scheduled conferences or static conference rooms.
  • Support protocols: SIP, IAX, H323, MGCP, SKINNY.
  • Codec’s Supported: ADPCM, G.711 (A-Law & ?-Law), G.722, G.723.1 (pass through),
  • Codec’s Supported: G.726, G.729 GSM, iLBC
  • Support for analog interfaces as FXS/FXO (PSTN/POTS)
  • Direct Inbound System Entry (DISE)
  • Call back
  • System resources monitor
  • The server can be shut down from the Web
  • Operator Console
  • Server date, time, time zone configurable
  • Conversation recording. Manage recordings through the web interface.
  • Personal Voice Message Boxes.
  • Voicemail to Email Functionality (MP3)
  • Versatile IVR. Create advanced menu and submenu systems
  • Voice synthesis support
  • Echo Canceller. (Integrated).
  • Video phone support
  • DHCP server. (Integrated).
  • Support for digital interfaces such as E1/T1/J1 through PRI/BRI/R2
  • Bluetooth Support for cell phones
  • Caller ID.
  • Incoming and outgoing routes with support dial pattern matching which gives flexibility
  • Follow-me support
  • Ring groups. Advanced follow me options.
  • Paging and intercom for compatible IP Phones
  • Call routing actions based on Time and date
  • Optional PIN sets

 

Facsimile

  • Integrated Virtual Fax Server
  • Fax visor integrated. Manage faxes (in PDF Format) via web interface.
  • Fax client software (optional) fax directly from your windows computer.
  • Fax-to-email in PDF format
  • Customisable email template (Fax-to-email)

 

Application Association

  • Click to Dial with MS outlook
  • Click to Dial with integrated CRM

 

Instant Messaging

  • Instant Messaging (IM) server compatible with Jabber clients.
  • Start calls from the IM client (IM plug-in required).
  • Create groups of IM users
  • Connect with other IM gateways like MSN, Yahoo Messenger, GTalk, ICQ, etc.
  • Users can connect to several networks from the same IM client
  • LDAP support
  • Create server-to-server connections and share users between two servers

 

Supplementary

  • Integrated Billing to manage calling cards
  • Integrated Open Source CRM

 

Mail Server

  • Mail Server. Supports multiple domains.
  • Manages high email volumes
  • Web interface to manage emails
  • Configurable Relay Networks
  • Web based email client

 

Hardware Specifications 

Dimensions

Dimensions: 440 x 450 x 180 mm).

Unit Weight: 12Kg

 

Operating Conditions

Operating Temp: 41º~113ºF (5º~45ºC).

Storage Temp: -13º~185ºF (-25º~85ºC).

Operating Humidity: 10~90% Non-condensing.

Storage Humidity: 10~90% Non-Condensing.

 

Power

Switching Type (100-240v) Automatic

Power Consumption: 180 Watts

Power Adapter: 100-240v – 50-60Hz (26-34VA) AC Input. 1.8m cord.

 

Codec Support

G.711 (A-law and µ-law)

G.726 (16/24/32/40 kbps)

G.729 A

G.723.1 (6.3 kbps, 5.3 kbps).