IT Support Services

IT Services WebsiteServices and Support. Computer Repairs

  • Hosted Services. Azure, AWS and Google Cloud Platforms. Configuration and Management
  • Point of Sale (POS) Systems. Restaurant Management Systems. eCommerce Solutions
  • Cyber Security. Advanced Firewalls. Surveillance Systems. Disaster Recovery Solutions
  • System Virtualisation. Solutions Design. Network Design and Installation
  • Video Conferencing. IP Telephone Systems. Sustainable Solutions
  • Technical Support and Hardware Repairs. Onsite and Remote

 

iWolf Technology Services (iTS) provides customer service and technical support on all makes and models of workstations, servers, laptops, printers, components, peripherals to small businesses, large corporates and government departments located in Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide and Hobart.

Our highly trained team of technicians troubleshoot, service and install Microsoft, masOS/iOS, Android, ChromOS  Citrix, Linux, Novell, Solaris and Unix based operating systems and software applications.

We can also help you identify and implement the best technology for your organisation. If your requirements can’t be adequately met by a readily available “off the shelf” product, our development team can build your custom solution.

You can call our helpdesk between 9am -5pm, Monday to Friday to obtain our services ad-hoc or buy blocks of prepaid support hours at a discounted rate. 24/7 VIP support packages are available by subscription only.

Once registered, our dedicated Whatsapp help groups will provide instant access to a support specialist and avoid wasting time in help-desk queues.

With more than 30 years’ of combined experience in all things IT, iWolf delivers quality support services and solutions with a focus on value for money.

 

Many businesses are impacted by ongoing IT problems that never seem to end.

  • Are you looking for a better IT experience?
  • Is your current IT provider falling short of your expectations?
  • Are they providing a short-term fix rather than long-term improvements?

 

Avoid downtime and frustration with an iWolf Technology Solution.

Why do so many Australian businesses choose iWolf as their technology service provider?

  • The first consultation is free to on-boarding customers.
  • Complimentary dark-web scan to identify potential threats and prevent identity theft.
  • We provide a 30 minute response time guarantee for all critical issues.
  • More than 30 years of collective IT experience.
  • We provide fixed price quotes and price caps on all support and installation services.
  • Total transparency is your right and our goal is to keep it simple and fair.
  • Unlike many other providers who utilise Level 1 staff to address your initial concerns, we assign the highest-qualified Level 3 technicians to assist you with the service you deserve.
  • We offer blocks of prepaid support hours at a discounted rate and unlimited IT support packages for a fixed monthly fee.
  • Our support teams are based in Australia. You will Not be routed off-shore to speak with a technician.
  • We offer 24/7 support packages to subscribers with 30 minute repose times.
  • Free IT strategy reviews held every six months to ensure that your IT strategy is driving you forward.
  • Contrary to popular belief, one-size does Not fit all. Our services are tailored to meet your specific business needs.
  • We build scalable solutions that grow with your business. As economic demand and business trends change so should your business systems. You can seamlessly scale up or down to meet your requirements or save costs on the fly.

 

Specialists in Microsoft business applications.

Microsoft Teams

Microsoft Teams Calling

Microsoft Azure

Microsoft 365

Microsoft licensing

Microsoft Office

 

Customer Service Portfolio.

ITIL based practices

Project management. Agile, Waterfall and Scrum.

Network and Cyber Security. Firewall Management.

Microsoft Azure

Amazon Web Services (AWS)

Google Cloud Platforms

Hosted Services on iWolf’s Hardened Cloud

Cloud, local and hybrid networks

Network Administration and Support

Network Design and installation

Email Servers. Microsoft Exchange, Google Workspace and Zimbra.

System Virtualisation

Artificial Intelligence (AI) Chat

Computer Workstations

Business Servers

Data Retrieval

Data Recovery

Data Management and Migration

Business Analytics

Surveillance Systems

Website Development

Remote Access Services (RAS/VPN)

IP Communication and VoIP Telephone Systems

Computer Facilities

Cabling systems

Disaster recovery

Business Continuity Planning

Hot site and Cold site Services