iWolf iW5800MT Multi-Tenant PBX System Softswitch
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$ 4989.00 Inc-GST
1 Year Technical Support
Extended support available
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The iW5800MT is a Multi-Tenant PBX Telephone System , designed specifically for
Managed Offices and Telecommunication Companies.
Predictive (Auto) Dialer options.
Unlimited Users.
Designed for both Cloud and Local Area Networks (LAN) applications.
Managed office suites, VoIP / SIP and legacy Telecom’s,
Cloud based Service Providers and Call Centre applications.
12 months free Nation Wide service and support on 1300 184 411
Multi Tenant System : Predictive (Auto) Dialer modules available.
Make Unlimited National calls to Land Lines and Mobile Phones from only $20.00 per month.
Alternatively you can use the Voice Provider of your choice. Telstra or Optus or VoIP or Other.
NATION WIDE Service & Support
Phone: 1300 184 411
Please Note: This product is software only and excludes hardware:.
Single site configuration for a single CPU server.
Multi-Site and Multi CPU configurations available.
We will install and configure the system on the hardware platform of your choice (B.Y.O. or built and guaranteed by iWolf) included in the initial purchase price.
Designed for ITSP’s, Managed Offices and other Service Providers the iW5800MT is perfect for both Local Servers and Cloud Based Solutions.
iWolf Technology Services will install and configure a single instance of our iW5800MT Multi-Tenant PBX system on a single CPU server, BYO or built by us !
The iW58000MT can be installed on a physical server or as a Virtual Machine on an ESXi Hypervisor V6.0 and up.
Dual and Quad CPU Server licences are available.
Key Features
Advanced Security Features
Unlimited Extension and Users
Unlimited Availability
Unlimited Scalability
Optional Virtual Machine (VM) Builds (ESXi V6.0 & earlier)
Redundant Proofing
Unlimited Tenants
Provider / administrator portal
Tenant management portals
Hot Desking
Billing System
VoIP, ISDN (BRI) (PRI), PSTN compatible
Video H264 & OPUS codec compliant
Predictive Dialer modules available
Support and maintenance contracts available
PLUS all the bells and whistles that you would expect from a business class system and more . . .
Administration
Integrated “superadministrator” group to enable easy database access.
Announcements:
setup a recording for the auto attendant that provides announcement to callers.
Authentication
Extendable with plugin support. Web interface authentication by default authenticates against the iWolf MT Database. LDAP is one and has also been tested with Microsoft Active Directory an OpenLDAP.
Auto Dialer
Predictive (auto) dialer module available (call)
Call Barge / Eavesdrop / Intercept
Listen into an active call from another extension.
Call Broadcast:
Create a recording and select one or more groups to have the system call and play the recording.
Call Block:
Block inbound calls by the caller id.
Call Centre
Creates a robust call centre environment with agent tiers.
Call Detail Records:
Various reporting capabilities to see who called, when, call length, export to a csv file, and call detail statistics.
Call Forward:
Forward to another extension or to any phone number.
Call Flows (Day Night Mode)
Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.
Call Monitoring:
View which extensions are currently in a call.
Call Pickup:
For a particular extension or any extension that is currently ringing.
Call Queuing:
Loads calls into queues so they can be answered in the order they came into the queue.
Call Recordings:
Record all or some calls or parts of the call.
Call Routing:
Send the call different directions or perform actions based on reading the caller id info or other call information.
Call Announced Transfer
Transfer the active call to another internal or external call.
Call Blind Transfer
Transfer a call like the call was going into a call queue or from an IVR.
Contact Manager:
Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes. It is also possible to add additional features like time cards and invoices that can be related to the contacts.
Call Waiting
A beep while on a call and to toggle between two different calls.
Caller ID:
Support and customization for supporting providers.
Conference:
Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, profiles and controls.
Conference Centre:
Unlimited conference rooms with moderator and participants, pin numbers, call recording, mute all, caller announce and more…
Configuration:
While the admin configures the system in the web interface. The data is saved to the database and can optionally be delivered to MT-SWITCH via XML files, or on demand from the database.
Command Line Interface:
Area to execute commands from the gui. Merged with SQL Query tool with a clip library.
Customisable:
iWolf MT has unprecedented customizability which can be used to meet your needs or the needs of your customers. Customizable themes, menu, dialplan, and more…
Custom voice applications
Can be created to automate repetitive phone call work
Can answer questions or provide customer information after normal business hours
Dialplan Manager
The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.
Dial by Name:
Search by first name or last name to find extension numbers on the system.
Direct Inward System Access (DISA):
Ability to call into the system, put in a pin code, and then call back outbound.
Device Provisioning
Default Settings you can enable provisioning for devices. Contacts used as Directory for the phones, vendor list and functions can be enabled or disabled. Support for memory, expansion (side cars), and programmable keys. Configure SIP endpoints for Yealink, Polycom, Cisco, Aastra and several other brands.
Domain Name (SIP) Registration (DNR):
Advanced security feature. Extensions use subdomains to register to the hosted PBX system.
Do Not Disturb (DND)
Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
Eavesdrop
Ability to eaves drop on a call and the option to barge in on the call.
Extensions
Create extensions for phones to register to and an option to receive emails on missed calls.
Extensions can be on the local or on a remote network. Interactive extension list allows to view all active an inactive extensions, see the caller id of the calls, call length, transfer calls, hang-up and more.
Extension Summary
Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls, number of inbound calls and Average length of Conversation (ALOC). The summarized information can be downloaded as a CSV file.
Editor
File editor for PHP, XML, and Provisioning files.
Fax Server:
Can send or receive faxes. Includes ability to send faxes as email. It requires a ITSP or hardware interface to transmit and receive faxes.
Follow-me:
Ring a desk phone for so many rings then allows calling multiple extensions or external numbers.
Gateway Options:
Legacy Connectivity to Standard Phone Lines from the Telephone provider:
Full or Partial Voice PSTN, E1 T1/PRI BRI, Internet Telephony Service Provider (ITSP)
Mix and match one or more above voice provider methods to achieve money savings, and stability
Gateways:
Gateways provide access into other voice networks. These can be voice providers or other systems that require SIP registration.
Hardware support:
For standard phones lines, high capacity lines T1/E1/PRI, and ability to use standard phones such a cordless phone.
Hot Desking:
A way to login to another phone device and temporarily or permanently become another extension. This is sometimes known as ‘hoteling’ and ‘extension mobility’. Designed to work with all SIP capable phones.
Hunt Groups:
Ring multiple internal extensions and external numbers simultaneously or in succession .
Prefix the caller id name so that you can tell where the call came from.
There are options to announce the caller, or require a pin number.
Inbound Routes:
Direct calls depending on caller ID and interface by which a call arrives
Intercom:
paging extension can be created that will send intercom calls over a speaker system.
IVR Menus (Auto Attendant)
Create a structured interactive voice prompt for callers to use. Inbound calls can be played a recording that gives customers options with extensions that can be dialed. The options can send calls to local extensions, voicemail, conference numbers, queues, or external numbers like a cell phone.
LDAP integration
For authentication tested with Microsoft Active directory.
Misc Destinations:
Which is for creating destinations that can be used by other PBX modules to dial internal.
Menu Manager:
Multiple customizable menus can be used as templates selectable globally or per tenant.
Multi-Tenant:
Domain based multi-tenant using subdomains as entity separators
Multi-lingual:
Support for many languages.
Music On Hold:
Add wav or mp3 file including music or even a business sales message.
Now with support for multiple selectable categories of music on hold and per tenant music on hold.
Night Switch
Manual call route override
Operator Panel
Is a virtual panel that agents can drag and drop transfer calls. Adjust call state from available, on break, do not disturb and logged out.
Outbound Routes:
Direct calls to different providers, for Least Cost Routing for example.
Original Phone Numbers:
Original DIDs can be maintained.
Paging:
Compatible with phones that support it (Polycom, Linksys, SNOM, Yealink and others).
Page another extension with or without password
Parking:
Send a call to a “parking lot”. The caller listens to music on hold until another extension connects to the call.
Phrases:
Using xml handler and xml from file system you can string together multiple voice files.
Provider Setup
iWolf MT has unprecedented customisability which can be used to meet your needs or the needs of your customers. Customizable themes, menu, dialplan, and Hundreds of Default Settings to control the theme.
Provisioning:
Compatible with for phones that support it.
Queues:
Like in Call Centre but more flexible.
Recordings:
Create and manage personalized recordings.
Remote Office Support:
Register phones from remote locations and use interoffice as a centralised phone system or communicate freely between systems.
Ring Groups:
Ring multiple registered extensions numbers simultaneously or in succession and an option to receive emails on missed calls.
Route by Caller ID:
When a call comes in the call can be routed based on the destination number, Caller ID, and other factors. For example, certain clients can be routed to a special after hours menu.
Scalable and Redundant:
Can be configured for multi-master database replication, ie. file replication. and can be distributed across multiple servers for large enterprise scale systems.
Scripting:
Scripting can be used to add additional features with minimal effort. Support for LUA, Javascript, Perl, and Python.
Text-to-Speech:
This feature can be customised to provide any information to caller, and can optionally be protected with a PIN number. To have a good voice it requires a commercial 3rd party software and voice.
Time Conditions
A extension that can be timed to route calls based on domain select, global option, move to other domains, and pre-set holidays. Time Conditions allow to set up different time patterns for call handling. It allows you to direct after hours calls differently than calls during working hours for example.
SIP Status”
View registration status of all SIP devices. Unlimited registrations.
User and Group Management
Edit, change or add users of all permission levels.
Valet Parking:
Park and un-park calls in the same parking log monitor parking lots with BLF.
Video Calls:
Video support available using SIP capable phones that support the H.263 and H.264.
Voicemail:
Has ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, check box for multi-delete. Access voicemail from anywhere. Support for Multi-lingual voicemail to email templates. Converts voicemails to text.
Remote Support:
The PBX can be managed with a web interface locally or remotely. Portable Extensions can be answered anywhere with a voip phone, soft phone, standard phone or cordless. Calls from remote extensions to any extension do not require the telephone company.
Soft Phones:
Support for many SIP capable software based phones. Xlite supports video calling. Zoiper sipdroid, Bria Counterpath.
Speech Recognition:
Under Development.
WebRTC
Make and receive video calls with a web browser. Plugin required.
And more…