iWolf WC8350PCM PBX Telephone System Starter Kit

250 extensions
In Stock ( 15+)

12.5% off with installation

 

$ 2850.00 Inc-Gst

2 Year Nationwide Warranty

12 months support

Extended warranties available

 

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iWolf WC8350SSD Advanced Telephony System with 5 Executive Handsets. Kit PCM5.

Install it Yourself or get us to do it for you !

 

Sales, Installation, Maintenance and Support.

 

Package Contents

WC8350SSD Advanced PBX Telephone System.

1 x Executive IP Phone with expansion board side console

4 x Standard IP Phones

8 port gigabit switch

Power supplies and patch leads

 

Call Centre Modules Available. 

Expand to 250 Extensions.

 

Core Features 

  • Advanced Security Features (ASF) prevents unauthorised users and hackers from using the system
  • 2 x FXO ports (For analogue PSTN lines) expandable to 48 FXO or 48 FXS
  • ISDN E1/T1 & BRI Options Available
  • Virtual Fax Server and Fax to Email built in. Receive faxes in PDF format ready to file electronically.
  • Analogue device support VIA optional FXS modules. Connect fax machines or cordless DECT phones.
  • Remote extension support. Connect your home office to HQ and work from home.
  • Voicemail and Voice Mail to Email.
  • Auto Attendant. Multi-Level IVR.
  • Conference Room
  • Call queuing with position in the queue announcement
  • Line Monitoring
  • Conversation recording
  • Call Barge in
  • Ring Groups, Pickup Groups.
  • Music on Hold. A library of audio files available or add your own custom advertising voice over files.
  • Call Park, Call Transfer, Call Forward, Call Follow Me, Call Back.
  • Instant messaging compatible. MSN, Yahoo, ICQ and more.
  • Video phone support
  • Wi-Fi and Blue Tooth support
  • Integration with CRM and Outlook address book (single click dialling)
  • 12 month free support.
  • Renewable “Service Level Agreements” (SLAs) available.

 

iWolf’s advanced PBX System incorporate Extra Ordinary features that will streamline your business. 

The WC8350SSD is a complete hybrid system combining the cost saving and advanced call  routing  features of IP telephony with the fail-back security of a traditional phone system.

 

Advanced Feature Enhancements

As well as all the usual PBX functions, the following features are included with the base system at no additional expense. The WC8350SSD offers greater inseparability and network infrastructure consolidation saving you money while streamlining efficiency and improving your business.

 

Surveillance

Configure one or more network cameras to peer with the WC8350SSD PBX system to create a security and surveillance system ideal for any situation. Capture, record and analyse video data and monitor cameras in real-time.

  

Conference Room

Conduct multi-user conferences with up to 20 concurrent callers. Control the conference by setting a

mediator PIN. Set conference attributes such as user PIN, conversation recording, auto announcements, Listen only, wait for mediator, set start and finish times and maximum number of participants.

 

Fraud Prevention

Use this in depth telecom analytics, fraud prevention and detection tool toolkit to protect your organization. With this feature many fraud calls can be automatically prevented, Act on possible fraud attacks by receiving prompt email and/or SMS alerts triggered by different events.

 

Distributed Dial Plans

With this feature, defining and sharing the dial plan between one or more WC8350SSD systems has never been easier. Bring together the dial plan of two or more branches offices in your company by configuring each PBX system with the KEY of the other. This feature makes WC8350SSD systems stack-able and operate as a single communications system.

 

Upgrades & Add-ons

The following features are available as an upgrade module. Contact a qualified iWolf representative for more detailed information.

 

Predictive Dialler & Call Centre Management

Deploy a professional call centre from within your WC8350SSD PBX system. With this official Call Centre module system administrators are able to easily create and modify agents, outbound campaigns, create customisable forms, access client information, handle inbound calls, generate detailed reports and much more.

The Predictive Dialler component will automatically target potential customers from a list and pass the call to your telemarketers when contact has been made.

 

Call Monitor

This is a comprehensive monitoring solution for WC8350SSD based call centres With over 150 quantitative metrics available, your call centre will operate at its top efficiency. Gather information on your telemarketers, campaigns and strategy problems. Use this information improve your campaigns.

 

Audio Extra

With this powerful module you can experience a unique audio integrity. Shield your customers from noisy environments, maintain a comfortable audio volume regardless of phone settings or distance from the mike and cancel echo for all participants. Ideal for conference room and web conferencing users.

 

Call Analytics

Regain control over your organisation’s telephony expenses in real time. This module allows you to analyse all the information in attractive, customisable reports. Analyse your telephony costs by offices, sections, extensions, trunks or dial patterns. Increase your company’s profits through a detailed costs analysis.

 

Advanced Operator

System operators can visually monitor detailed PBX system activity such as who is talking and to whom, call durations, calls held, queued calls, and more. Given appropriate permissions, users can also control their phone extension and perform transfers, launch call spying or whisper, monitor queue activity etc.

 

Hospitality and Billing

This module offers users a complete and intuitive solution for the administration of rooms tied to telephone extensions. This module is designed for hotel clientele management. Administrators will be able to manage the booking and registration of clients, see detailed information of each room status, generate personalised reports, check consumption billing, and more.

 

Skype Trunk Module

Integrate with Skype SIP Trunking and enable Skype users to call you on your PBX system. Call Skype users from your desktop phone.

 

iWolf WC8350SSD Advanced IP PBX System

System Features & Specifications

  • Expandable to 250 IP extensions
  • Up to 150 Trunks.
  • Up to 200 Concurrent calls
  • Call Park. Picked up calls at any extension.
  • Call History(CDRs). Search for calls based on different criteria such as date, extension number, etc
  • Billing Report. Filter by destination, source. Calculates call charges.
  • Channels Report. (SIP, ZAP, IAX, Local, H323)
  • Call Queues with static and dynamic agents.
  • Call Queue caller management. Holds calls in the queue till available agent is located.
  • Conference Centre. Supports scheduled conferences or static conference rooms.
  • Support protocols: SIP, IAX, H323, MGCP, SKINNY.
  • Codec’s Supported: ADPCM, G.711 (A-Law & ?-Law), G.722, G.723.1 (pass through),
  • Codec’s Supported: G.726, G.729 GSM, iLBC
  • Support for analogue interfaces as FXS/FXO (PSTN/POTS)
  • Direct Inbound System Entry (DISE)
  • Call-back
  • System resources monitor
  • The server can be shut down from the Web ]
  • Operator Console
  • Server date, time, time zone configurable
  • Conversation recording. Manage recordings through the web interface.
  • Personal Voice Message Boxes.
  • Voicemail to Email Functionality (MP3)
  • Versatile IVR. Create advanced menu and submenu systems
  • Voice synthesis support
  • Echo Canceller. (Integrated).
  • Video phone support
  • DHCP server. (Integrated).
  • Support for digital interfaces such as E1/T1/J1 through PRI/BRI/R2
  • Bluetooth Support for cell phones
  • Caller ID.
  • Incoming and outgoing routes with support dial pattern matching which gives flexibility
  • Follow-me support
  • Ring groups. Advanced follow me options.
  • paging and intercom for compatible IP Phones
  • Call routing actions based on Time and date
  • Optional PIN sets
  • Integrated Virtual Fax Server
  • Fax visor integrated. Manage faxes (in PDF Format) via web interface.
  • Fax client software (optional) fax directly from your windows computer.
  • Fax-to-email in PDF format
  • Customisable email template (Fax-to-email)

 

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Application Associations

  • Click to Dial with MS outlook
  • Click to Dial with integrated CRM
  • Click to Dial phone book
  • Instant Messaging (IM) server compatible with Jabber clients.
  • Start calls from the IM client (IM plug-in required).
  • Create groups of IM users
  • Connect with other IM gateways like MSN, Yahoo Messenger, GTalk, ICQ, etc.
  • Users can connect to several networks from the same IM client
  • LDAP support
  • Create server-to-server connections and share users between two servers

 

Instant Messaging

Supplementary

  • Integrated Billing to manage calling cards
  • Integrated Open Source CRM

 

Mail Server

  • Mail Server. Supports multiple domains.
  • Manages high email volumes
  • Web interface to manage emails
  • Configurable Relay Networks
  • Web based email client

 

Hardware Specifications

Dimensions

  • Dimensions: 400 x 380 x 120 mm.
  • Unit Weight: 8Kg

 

Operating Conditions

  • Operating Temp: 41º~113ºF (5º~45ºC).
  • Storage Temp: -13º~185ºF (-25º~85ºC).
  • Operating Humidity: 10~90% Non-condensing.
  • Storage Humidity: 10~90% Non-Condensing.

 

Power

  • Switching Type (100-240v) Automatic
  • Power Consumption: 87 Watts
  • Power Adapter: 100-240v – 50-60Hz (26-34VA) AC Input. 1.8m cord.

 

Codec Support

  • G.711 (A-law and µ-law)
  • G.726 (16/24/32/40 kbps)
  • G.729 A
  • G.723.1 (6.3 kbps, 5.3 kbps).