ifor CRM Server

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Award-winning Infor CRM offers full customer view
Infor Customer Relationship Management software provides a complete view of every customer touch point across your sales, marketing, customer service, and support teams that will enable you to maximize the impact of every interaction.

With rich customer profiles and sales productivity tools, you can help users to identify opportunities and streamline sales activities, while sales management tools, analytics, and proactive alerts can help you drive accurate forecasting, informed decision making, and effective team and territory management.
 

Highlights

• Manage leads, opportunities, and activities
• Make analytics-based decisions
• Deliver back office integration
• Empower your mobile workforce
• Maintain full control of your data

 

Maximize customer interactions
Create rich customer profiles from information and interactions across your enterprise and from external sources. Empower your entire organization to drive profitable customer relationships, with integration to business management, desktop productivity, e-marketing, and social media tools, plus a Sales Intelligence application that makes your customer data work for you.

Boost workforce productivity
Rich customer profiles and sales productivity tools help users identify opportunities and streamline sales activities. Simultaneously, sales management tools, analytics, and proactive alerts drive accurate forecasting as well as effective team and territory management.

Gain a full view of your customer
Empower employees with complete visibility and control of the customer experience from marketing through sales, and service. Take advantage of cross-department data to help you gain a competitive edge with the knowledge to improve experiences, expand services, and increase repeat business.

Manage your marketing programs from one solution
Infor Marketing Resource Management (MRM) is a scalable, easy-to-use solution used by marketing departments worldwide. The solution allows you to coordinate all your marketing activity, including omni-channel and direct campaign, with comprehensive tools for digital asset management, resource management, project management, budget and cost tracking, creative approval processing, capacity planning, and analytics.

 

Highlights

• Create marketing plans
• Track activities
• Manage collaborative production with teams
• Control budgets and finances
• Localize print materials
• Manage digital asset

 

Automate and streamline marketing processes
Infor MRM helps you to rationalize marketing processes that are your key business drivers, establishing centralized automation and best practices to optimize your internal marketing activities and ensure compliance with industry regulations.

Full visibility into your marketing operations
With Infor MRM software, you gain mastery over your marketing calendar, marketing financials, marketing workflows, and digital asset library. The solution’s robust business intelligence tools generate contextualized, actionable reporting data.

Maximize effectiveness of your marketing team
Designed to be easy-to-use, intuitive, and flexible, Infor MRM accelerates user adoption rates and enables fast implementation in any marketing organization. Your team will be up and running quickly, saving you time, and cost.

Orchestrate a unified campaign strategy
Infor Omni-channel Campaign Management serves as an integrated database marketing solution for planning, executing, and monitoring permission-based omni-channel marketing campaigns across multiple touch points. Nurture your customer base and build loyalty with an easy-to-use, comprehensive and scalable solution that allows you to take action from any device, with real-time results.

 

Highlights

• Advanced campaign workflows
• Campaign segmentation tools
• Sophisticated email marketing
• Precise customer targeting
• Powerful customer insights

 

Intelligently segment offers
Target customers more precisely by creating queries and segmentation schemes that apply demographic and transactional data, campaign history, model scores, and other filters in order to present the best offer.

Maximize your data
Through advanced data mining science, the solution uses profiles, influences, trends, Bayes probabilities, and cluster analysis to provide scoring. Analytics are available in an easy-to-use interface with drill-down capabilities providing detailed information in an OLAP reporting environment.

Highly personalized campaigns
Customer actions set off real-time triggers and events to ensure that targets receive the right combination of content, using permission-based, single-use or multi-wave campaign execution. The solution also supports triggers created from outside the product to create highly personalized campaigns.

Real-time decision making application
Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant marketing campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize your customer experience management efforts with the highest impact message or offer.

 

Highlights

• Predictive analytics and self-learning offer management engine
• Real-time campaign updates
• Maximum enterprise scalability
• Closed-loop response tracking
• Personalized interactions

 

Self-learning marketing campaign management solutions
This self-learning marketing campaign management software suggests the best marketing campaign to present to the customer at any integrated touch point, including next best action, cross-sell, and retention offers.

Personalization for your customers
Through dynamic profiling and split-second determinations, including qualification and governance decisions, the software platform ensures that you give your customers, what they want, with relevant and personalized marketing campaigns.

Continuous learning with predictive models
Predictive models are continually updated with customer-specific information as well as data learned across all customers, in order to help form the next best action for future decisions. Closed-loop analysis enables the self-learning system to retain all information for future use.

 

• Marketo Marketing Automation
• Contract Lifecycle Management
• ISales Intelligence for CRM
• Rhythm BtoB

 

The Customer Experience Suite includes the following products:

• Customer Relationship Management
• Configure Price Quote
• Contract Lifecycle Management
• Sales Intelligence for CRM
• Rhythm B to B
• Marketing Resource Management
• Omni-channel Campaign Management
• Interaction Advisor
• Marketo Marketing Automation

 

Artificial Intelligence for Business
A.I. + machine learning is here to help you work smarter. Infor Coleman is a powerful artificial intelligence robot designed specifically for business users, built upon a foundation of industry-specific data. At any given moment, it can help with executing tasks, recommending next-best sales offers, and even predicting maintenance issues and adjusting production schedules accordingly.

Named after the inspiring physicist and mathematician Katherine Coleman Johnson, whose trail-blazing work helped NASA land on the moon, Coleman represents a giant leap for artificial intelligence at scale.

 

Highlights

1. A.I. trained on diverse network, enterprise graph, and industry-specific data sets
2. Conversational UX with chat, voice, and image recognition
3. Embedded within Infor CloudSuite™ apps
4. Deep domain and industry knowledge

 

Augment your work
As the front end for Infor OS, all future capabilities will come through Coleman, on any device. But on the back end, a powerful cognitive intelligence system processes data through networked business intelligence tools, analytics, and machine learning to help you make better decisions.

Automate processes
With the ability to instantly source data, automate repetitive processes, and optimize workflows, Coleman can free up your talent to focus on high-value activities—creating efficiency gains that result in significant savings for your organization.

Get advice, intuitively
Coleman learns by asking questions and narrowing options to provide recommendations. Its translation of syntax continually improves with respect to nuances of relationship dynamics, non-sequiturs and intent switches, and acronyms specific to your industry. The more you use Coleman, the smarter it gets.

Analytics with advanced business insights
Birst® is a cloud business intelligence (BI) tool and business analytics software platform that helps organizations understand and optimize complex processes in less time than traditional solutions. Built with patented automation and machine learning technologies, Birst’s “networked BI” approach connects teams and applications across the enterprise via a trusted network of analytics and insights.

You get a comprehensive view of your business to make smarter decisions. This unique approach helps leading global companies improve profitability, reduce costs, increase revenues, and transform the way they do business—often in 90 days or less.

 

Highlights

• Networked Business Intelligence
• Advanced analytics
• Agile semantic layer
• Seamless user experience
• Information accessible from any device
• Ability to create revenue with data
• Modern cloud architecture

 

Networked BI: Data flows in both directions
Networked BI virtualizes the entire analytics and data ecosystem, enabling a transformation in your approach to BI. Built on top of Birst’s modern, multi-tenant cloud architecture, Birst creates a set of interwoven analytics and BI instances that share a common data-as-a-service fabric.

Adaptive user experience: Reach better decisions faster
Birst blurs the line between BI dashboards and discovery to create a user experience that adapts to modern work styles. You get the same interface and data whatever device you use, online or offline. You can even use tools like Excel, Tableau, or R to analyze data with our trusted semantic layer.

Embedded BI: Create revenue with analytic products
Whether building an analytic product or looking to monetize your data, if you don’t have the time, resources, or domain expertise, Birst delivers a comprehensive platform that integrates data management and visual analysis, giving you the functionality to help you embed that into your application.

 

Manufacturing
Combining manufacturing expertise, micro-vertical functionality, and modern technologies, our solutions help industrial organizations of any size transform even the most complex manufacturing processes into a competitive advantage.

 

We Understand Industrial Machinery & Equipment

• Electrical Appliances & Components
• Heavy Machinery
• Ind. Equipment Mfg
• Ind. Machinery
• Ind. Power
• Material Handling
• Transport

 

We Understand Industrial Manufacturing

• Metal Fabrication
• Lumber & Wood
• Primary Metals
• Medical Devices
• Printing, Publishing, & Packaging
• Stone, Clay, Glass, & Concrete
• Furniture & Fixtures

 

We Understand Automotive

• OEM/SV
• Tire Suppliers
• Automotive OEM
• Specialty Vehicles
• Aftermarket Parts & Service
• Suppliers

 

We are so full of it, We know IT All !

• Aerospace & Defence
• Automotive
• Chemicals
• Construction
• Equipment
• High Tech & Electronics
• Industrial Machinery & Equipment
• Industrial Manufacturing

 

Consumer Goods
Our comprehensive set of software solutions feature all the right ingredients to help consumer goods companies improve their end-to-end operations—and increase customer satisfaction.

 

We Understand Retail

• Auto & Gas Dealerships, & Stores
• Convenience
• Department
• Food & Grocery
• Furniture & Fixtures
• Home & Garden
• Pharmacy

 

We are into Everything

• Fashion
• Food & Beverage
• Retail

 

Services
Our integrated service suite connects every department of a services organization and impacts all critical business areas to help increase revenue, control expenses, enhance decision-making, and turn data into actionable insights.

 

We Understand Hospitality

• Hotel Brands
• Management Companies
• Independent Hotels
• Gaming
• Resorts
• Extended Stay
• Restaurants

 

We Understand Banking & Financial Services

• Banking
• Holding Companies
• Insurance
• Investment Firms
• Other Financial Services

 

We Understand Healthcare

• Health Insurance & Other Reimbursement
• Provider of Health Services
• Specialty Outpatient Facilities

 

We Understand Logistics & 3PL

• Transportation & Warehousing

 

We understand Professional Services

• Consulting and Advisory Services
• Staffing and Employment Services
• Business and Consumer Services

 

OMG we are Amazing

• Banking & Financial Services
• Distribution
• Healthcare
• Hospitality
• Logistics & 3PL
• Professional Services

 

Public Sector
Leveraging social collaboration tools that meet the varied needs of a diverse community of constituents, our public sector solutions deliver key capabilities for financial management, human resources and payroll, procurement, and asset management.

 

We Understand the Public Sector

• Federal Government
• State and Local Government
• Transportation
• Utilities
• K-12
• Higher Education
• Libraries

 

Energy & Resources
Our enterprise asset management (EAM) and financial management solutions help energy and natural resources companies reduce risk, optimize performance, and extract the most value from assets already owned.

 

We understand energy and natural resources

• Oil & Gas
• Utilities
• Mining & Metals