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Microsoft Dynamics 365
The essential business solution for busy professionals who need to engage with customers while staying productive at work and on the go. Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh.
Dynamics 365 provides salespeople, agents, and supervisors with the best tools for managing their data, and updating records and status both online and offline. A seamless set up experience enables you to configure the app once and deploy it everywhere – on mobile, desktop, or tablet.
What’s new in this version
Stacked elements – more efficient view of your dashboards and records
Workspace, a personalized action hub
Access to camera, photos, video & audio recording, barcode scanner, and more
Improved user interface
Features
New look and feel with compact layouts and stacked elements, optimized to give essential info at a glance.
All-new Workspace, a personalized action hub to help you get to common tasks, suggestions and records quickly.
Enhanced note taking experience with seamless access to camera and other device capabilities.
Offline access with synchronization, so you can be productive on the go.
Access your activities, accounts, contacts, and leads from an easy-to-use home page.
Guided contextual business process.
Track progress for key performance indicators visually with charts.
Access your personalized views of lists and grids so that you see the data most important to you.
Drive digital transformation with a new approach to business applications
Break down silos created by traditional enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a comprehensive view of your customers and operations.
Modern
Drive business results with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation.
Unified
Enable people to do their best work by unifying relationships, processes, and data with comprehensive business applications connected through a common Microsoft cloud platform.
Intelligent
Achieve greater business outcomes with built-in intelligence and prescriptive guidance delivered by leading AI and analytics technologies.
Adaptable
Thrive as your business changes by extending existing applications, building new solutions, and integrating with other technologies on a flexible, scalable, and secure platform.
Turn relationships into revenue
Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.
SALES
Enable smarter selling with embedded insights
Exceed buyers’ expectations by empowering your sellers with actionable insights during every phase of the sales journey.
Empower sellers to build relationships with authentic and personal engagement
Help your sellers find and build relationships with the right buyers through better connections. Achieve relationship selling with unified processes and data across LinkedIn Sales Navigator and Dynamics 365 for Sales.
Boost seller productivity with seamless tools
Combine sales force automation with familiar and cohesive tools to streamline sales execution and support the way sellers work—even while they are on the go.
Improve sales performance
With sales force automation, get visibility into sales performance with analytics dashboards based on historical and predictive data. Onboard and motivate sellers to improve their performance through sales contests that promote teamwork and accountability.
Get additional AI-driven insights to grow sales
Empower your sales organisation with actionable insights from Microsoft Dynamics 365 AI for Sales to drive personalised engagement and make proactive decisions.
Innovate with sales solutions built to evolve
Drive innovation with adaptable and scalable sales solutions that are easy to tailor, extend, and connect to other applications and services you already use.
Get a better view into your customers and opportunities.
Enable smarter selling with embedded insights.
Show the next best step
Provide your sellers with contextual, embedded insights from Dynamics 365 for Sales that reveal the next best step to move each customer relationship forward.
Optimise email engagement
Show sellers when and how customers interact with their emails, so they can be more proactive and responsive in their communications.
Keep a pulse on social trends
Provide sellers with social insights that track buyer sentiment and identify potential competitive threats.
Increase sales with AI-driven insights embedded inside Microsoft Dynamics 365 for Sales
Get additional insights into the hands of your sellers with prebuilt and contextual insights that are quick to activate and easy to act upon. See immediate sales results when your sellers have insights that reveal the best prospects and customers to focus on as well as the most relevant and impactful actions to take next.
Empower sellers to build relationships with authentic and personal engagement
Connect data and processes to enable relationship selling
Unify relationship data and processes with integration between LinkedIn Sales Navigator and Dynamics 365 for Sales, so sellers have the insights they need to build trust and easily manage relationships at scale.
Capture buying signals from social media
Provide insights that show relevant conversations to join and content to share, so sellers can seize opportunities to engage buyers on social media.
Personalise content
Enable your sales team to collaborate and personalise sales documents with embedded Office 365 tools that fit the way they work.
LinkedIn and Microsoft
LinkedIn and Microsoft have come together to offer Microsoft Relationship Sales, a solution to empower sellers to drive more personalised and meaningful engagement with buyers.
Boost seller productivity with seamless tools
Provide intelligent guidance
Increase user adoption and minimise training with rich, context-sensitive help and an intelligent, event-driven sales process that guides sellers to optimal outcomes.
Simplify sales execution
Accelerate deals with an end-to-end, immersive experience for opportunity management. Increase seller productivity with familiar tools like Excel and Outlook that work seamlessly with Dynamics 365 for Sales features.
Stay informed
Improve sales effectiveness by providing sellers with an enriched view of accounts, contacts, and leads that includes contextual third-party firmographics, news, and compelling events for B2B and B2C buyers.
Sell anytime, anywhere
Support work on the go, even when there’s no connectivity, with modern mobile applications that provide contextual news, social data, and task flows that increase usability.
Connect with your partners
Recruit, on-board, and strengthen your partner channel through deeper enablement and activation. Give partners a quick view of interactions across opportunities, cases, and other relevant information.
Accelerate sales performance
Shorten ramp-up time
Ease on-boarding for new sellers. Align sales behaviour with best practices and interactive help and documentation features from Dynamics 365 for Sales.
Increase sales effectiveness
Hit your numbers by setting goals, monitoring results, and providing timely feedback and coaching. Investigate deviations from plan and take corrective action using real-time analytic dashboards.
Gain visibility and insights
Go from data to insights in Dynamics 365 for Sales with real-time dashboards that have interactive, drill-down capabilities and natural language queries.
Motivate sellers
Energise your sellers with fun and exciting team-based sales contests. Improve sales performance and hold everyone accountable with a unique solution that makes results highly visible.
Innovate with solutions built to evolve
Adapt quickly
Accelerate time-to-market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile applications.
Extend and connect
Automate processes across Dynamics 365 applications and partner systems for a unified experience.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust state-of-the-art Microsoft datacentre’s to safeguard your data.
Drive innovation
Transform your customer interactions with deep insights provided by embedded intelligence of Dynamics 365 for Sales that guides your teams to the right business outcomes.
CUSTOMER SERVICE
Earn customers for life
Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction, even on the go.
Effortless customer service begins here
Engage with customers on any channel or device
Deliver effortless experiences on your customers’ terms, through any channel and on any device.
Deliver fast, personalised service
Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.
Learn from every interaction
Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.
Innovate with a modern and adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Earn loyalty with personalised customer service
Engage with customers on any channel or device
Create effortless support experiences
Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
Use AI through virtual agents
Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available. HP uses artificial intelligence to transform its customer support experience.
Resolve issues with predictive care
Keep customers happy by avoiding service and support issues. Analyse data from connected devices and take action before warning signs become a problem.
Deliver fast, personalised service and support
Guide agents to optimal outcomes
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
Personalise service with a complete customer view
Deliver value at every touch-point. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.
Empower agents with AI customer service assistants
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Capitalise on revenue opportunities
Use service and support as an up-sell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
Learn from every interaction
Learn from your customers
Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.
Turn insights into action
Improve service through targeted analysis of contact centre operations and business-critical data. Promote optimal behaviour with individual games and team competition.
Speed on-boarding and adoption
Quickly on-board new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.
Enable an agile support model
Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
Innovate with a modern and adaptable platform
Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.
Unify your service environment
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Invest with confidence
Reduce the cost, time, and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.
Drive innovation
Transform your customer interactions with AI-powered insights that guide your teams to the right business outcomes.
FIELD SERVICE
Innovate with proactive service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Proactive and connected field service begins here
Drive operational efficiency with IoT
Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
Optimise your resources
Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Make technicians more effective
Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Engage your customers
Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.
Innovate with an adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Modernise field service with mixed reality
Troubleshoot issues in context and enable technicians with?heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.
Move from reactive to proactive field service
Get proactive and predictive with IoT to achieve better operational efficiency and business outcomes.
Gain insight and intelligence
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
Automate work order creation
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
Transform service with predictive maintenance
Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
Optimise your resources
Automate scheduling
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
Empower dispatchers
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
Streamline stock management
Synchronise and track stock down to the truck level with real-time visibility to increase first-time fix rates.
Make technicians more effective
Ensure on-time appointments
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
Share customer information
Get a 360-degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand.
Boost on-site efficiency
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
Create new levels of productivity
Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
Engage your customers
Build customer trust
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
Create effortless service experiences
Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
Communicate proactively
Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Unify your service environment
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacentre’s to safeguard your data.
Drive innovation
Transform your customer interactions with deep insights that guide your teams to the right business outcomes.
Modernise field service with mixed reality
Empower technicians
Equip technicians with modern tools like mixed reality video calling, annotations, and file sharing, so technicians can get the information they need to solve problems in context.
Solve complex problems faster
Enable on-site technicians to share what they see with remote experts, while staying heads-up, hands-free with Dynamics 365 Remote Assist on Microsoft HoloLens.
Easily access work orders
Integrate seamlessly with Dynamics 365 Field Service so technicians can view assignments and access work order data.
TALENT
Win top talent and enable employee success
Hire, develop, and retain people who can deliver impactful results. Microsoft Dynamics 365 for Talent empowers your HR team and people managers with the tools they need to land top candidates and accelerate their success.
Move beyond traditional human resource management
Transform the employee experience from “hire” to “inspire.” Dynamics 365 for Talent leverages the power of Office 365 and LinkedIn to quickly find and onboard the right people. Leverage our comprehensive set of applications to tackle your human capital management (HCM) needs, or easily integrate our modern platform with your existing HR systems.
FINANCE AND OPERATIONS
Accelerate your business growth
Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 for Finance and Operations helps businesses adapt quickly to changing market demands and drive rapid business growth.
Elevate your financial performance
Close books faster, deliver robust reporting, increase profitability with business intelligence, and ensure global compliance.
Run smarter operations
Bring agility and efficiency to your manufacturing to connect and optimise production planning, scheduling, operations, and cost management.
Automate and streamline your supply chain
Modernise your supply chain with unified, advanced warehouse and stock management to improve fulfillment, material sourcing, and logistics.
Innovate with a modern and adaptable platform
Drive innovation with an intelligent application that is easy to tailor, extend, and connect to other apps and services you already use.
Elevate your financial performance
Increase profitability
Drive margin revenue growth with a centralised, global financial management solution that delivers robust financial intelligence and embedded analytics in real time.
Optimise workforce productivity
Empower employees with role-based work-spaces that provide intelligent automation, task prioritisation, and integration with Office 365 applications to maximise efficiency for superior business outcome.
Reduce operational expense
Minimise operational costs across business geographies with financial process automation, encumbrance, budget planning, budget control, and three-way matching.
Adapt quickly to requirement changes
Adjust to changing financial requirements with a flexible, guided, rules-based chart of accounts, dimensions, and global tax engine.
Streamline asset management
Efficiently track values and reduce reporting errors with centralised, automated processes for managing your capitalised assets from acquisition through disposal.
Run smarter with connected operations
Select best-fit manufacturing processes
Create an ideal manufacturing mix from discrete, lean, and process in a single, unified solution to support your processes across the supply chain.
Improve operational procedures
Optimise manufacturing parameters for each product family, including make to stock, make to order, pull to order, configure to order, and engineer to order.
Simplify resource management
Streamline scheduling with real-time visibility into resources using a unified resource model and scheduling engine with Dynamics 365 financial software.
Accelerate product delivery
Optimise the flow of manufacturing material and finished goods with advanced warehouse and logistics management.
Increase quality and customer satisfaction
Improve product quality by identifying and resolving issues through real-time insights and predictive intelligence.
Automate and streamline your supply chain
Modernise business logistics
Optimise fulfillment and reduce costs by synchronising logistics across sites, warehouses, and transportation modes.
Deliver timely customer response
Enable faster response to customer demand by automating a seamless coordination of order-to-cash processes.
Get ahead with predictive insights
Gain visibility and control across all sites and warehouses for proactive response to issues using dynamics financial analysis.
Streamline procurement
Reduce procurement costs and gain greater control by automating procure-to-pay processes.
Unify processes from sales to fulfillment
Seamlessly connect sales and purchasing with logistics, production, and warehouse management for a 360-degree view of your supply chain.
Enable flexible deployment
Drive continuous business growth with rapid, hybrid deployment options that adjust to changing requirements, comply with regulations, and maximise existing investments.
Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Extend and connect
Automate processes across Dynamics 365 financial applications and third-party systems for a unified experience.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacentre’s to safeguard your data.
Drive innovation
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.
Simplify configuration of your regulatory services
Use a single regulatory format for multiple software versions
Work with one regulatory configuration service that can be used across multiple versions of Microsoft Dynamics 365 for Finance and Operations and Microsoft Dynamics AX.
Empower your users with no?code configuration services
Enable users with a no?code approach to easily configure frequently changing legal requirements for regulatory reports, e?invoices, payment formats, and tax rules.
RETAIL
Engage every shopper, everywhere
Unify digital, in-store, and back office operations to personalise customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.
Drive unified commerce
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.
Create a modern store experience
Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.
Effectively manage merchandising
Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing.
Optimise operations through insights
Reduce fulfilment costs, improve stock utilisation, and efficiently manage your business by using customer and operational insights.
Innovate with a modern and adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.
Drive unified commerce
Create seamless shopping experiences
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centres.
Enable omni-channel buying
Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimised ordering and fulfilment tools.
Increase brand loyalty
Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.
Create a modern store experience
Deliver exceptional customer service
Meet customer expectations by using tools to access real-time product, customer, stock, and order visibility.
Tailor product selection and recommendations
Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.
Optimise store operations
Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.
Effectively manage merchandising
Streamline sourcing and replenishment
Acquire stock from the right supplier at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures.
Manage product demand
Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.
Amplify sales and promotions
Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.
Optimise operations through insights
Maximise business impact
Reduce fulfilment costs, improve stock utilisation, and efficiently manage your business using customer and operational insights.
Speed up end-of-day activities
Complete key store closing activities faster using automated and streamlined workflows.
Increase stock visibility
Manage stock counts to enable the right level of stock at the right locations.
Meet changing business needs
Drive actions to support multi-company, multi-brand, and multi-channel global operations.
Innovate with a modern and adaptable platform
Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.
Extensible platform
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
Drive innovation
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.
PROJECT SERVICE AUTOMATION
Profit from your projects
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.
End-to-end project service starts here
Manage projects with confidence
Plan and deliver successful projects using a predictable and customer-centric service delivery model.
Optimise your resources
Anticipate resource demand and ensure the right resources are on the right projects, keeping utilisation high.
Forecast project profitability
Prioritise project-based sales opportunities with built-in intelligence to plan for successful outcomes.
Increase productivity
Empower your service professionals to deliver their best work through intuitive and collaborative tools.
Innovate with a modern and adaptable platform
Drive innovation with an application that’s easy to tailor, extend, and connect to other apps and services you already use.
Innovate with a modern and adaptable platform
Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Unify your service environment
Automate processes across Dynamics 365 applications and third-party systems for better service engagement experiences.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust our state-of-the-art datacentre’s to safeguard your data.
Drive innovation
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.
ADOBE MARKETING CLOUD
Deliver exceptional customer experiences at every interaction
Get a complete view of your customers, deliver personalised experiences, and optimise customer engagement on a global scale with seamless integration of advanced marketing cloud solutions from Adobe and modern business applications from Microsoft.
Unify sales and marketing to digitally transform your customer journey
Get a 360-degree view of your customers
Create a unified customer profile by aggregating real-time data across Microsoft Dynamics 365 and Adobe Marketing Cloud, including online behaviour, device use, and advertising.
Deliver personalised experiences at every touchpoint
Engage audiences across every device and channel with rich, relevant, and personalised content delivered at the right moment and based on unified sales and marketing data.
Sell smarter
Identify high-value customers and optimise your sales and marketing interactions with artificial intelligence (AI). Maximise revenue opportunity with effective targeted campaigns and predictive recommendations.
Close deals faster
Shorten the time needed for document signing by using Adobe Sign with Dynamics 365 to send, track, and sign contracts. Records are automatically updated, and contracts are saved and sent to each party.
Tailor to your needs
Customise and adapt solutions to support unique industry and business needs by working with a global network of Microsoft and Adobe partners.
Dynamics 365 Marketing
Turn prospects into business relationships
Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing ROI.
Your marketing transformation starts here
Create and nurture leads
Generate more leads across multiple channels and nurture sales-ready leads with personalised experiences.
Align sales and marketing
Prioritise leads, automate hand-off, and track progress with shared information and connected processes.
Make smarter decisions
Improve marketing ROI with embedded intelligence and analytics that track marketing performance.
Innovate with a modern and adaptable platform
Drive innovation with an application that’s easy to tailor, extend, and connect to other apps and services you already use.
Create and nurture leads
Run multi-channel campaigns
Use email marketing, web landing pages, events, SMS integration, phone calls, and custom channels to attract the right prospects.
Personalise buyer experiences
Use configurable templates, reusable content blocks, design tools, and Microsoft Stream videos to prepare content and set up customer journeys based upon their engagement.
Nurture leads using LinkedIn
Use Dynamics 365 Connector for LinkedIn Lead Gen Forms to target matched audiences, nurture leads, and create a buyer’s journey based on LinkedIn content and interactions.
Simplify event management
Organise in-person and digital events with an events portal to manage registrations, sessions, speakers and venue logistics. Use integration with ON24 or other webinar providers for digital events.
Align sales and marketing
Create one view of the customer
Share one source of information about contacts, leads, and customers to deliver consistent results across the buyer’s journey with Microsoft Dynamics 365 for Sales.
Close more deals with account-based marketing
Enable your sales and marketing efforts to target accounts most likely to generate the largest revenue. Orchestrate the buyer’s journey for account-level leads with personalised content, and nurture activities to Maximise revenue.
Track prospect throughout their journey
Prioritise leads ready for sales engagement with multiple lead scoring models and sales readiness grades. Move prospects more efficiently through the marketing and sales funnel with automated workflows to hand off sales-ready leads and drive follow ups.
Increase productivity
Easily set up and view campaigns with marketing calendars showing campaign timelines and activities. Also use familiar Office 365 tools for collaboration with colleagues, leads, and customers.
Make smarter decisions
Gain marketing insights
Use out-of-the-box dashboards, marketing analysers, and get real-time interactions to quickly gain insights. Also build custom dashboards to analyse performance.[AD(SI6)]
Focus on top priorities
Use embedded intelligence like dynamic segmentation to target the right audience, multiple lead scoring models to prioritise leads, and customer interactions insights to personalise engagement.
Monitor multiple marketing channels
Use Dynamics 365 AI for Market Insights to bring together insights from events, emails, and landing pages, as well as social listening data from various social media platforms.
Improve social engagement
Use social insights to gain competitive intelligence, measure, and manage your brand reputation.
Survey customers
Conduct online surveys to better understand your customer needs and apply learning to your marketing investments.
Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Extend and connect
Automate processes across Dynamics 365 applications and third-party systems for better service engagement experiences.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacentre’s to safeguard your data.
Drive innovation
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.
Microsoft Dynamics 365 AI
Empower people across your organisation to discover predictive insights, take informed actions, and communicate with customers leveraging the power of artificial intelligence (AI).
Get the most out of data
Gain intelligence across your business with data from Dynamics 365, external sources, and Microsoft data signals.
Discover immediate, actionable insights
Get relevant insights that help your organisation optimise decisions, wherever your team does their work.
Robust capabilities with room to expand
Benefit from out-of-the-box insights with Dynamics 365 AI applications, and customise them to address different scenarios via the power of Microsoft Azure.
Explore Dynamics 365 AI offerings
Optimise your investment with AI offerings in areas that have an immediate impact on your business: sales, customer service, and marketing.
Dynamics 365 AI for Sales
Increase sales and improve decision making with AI-powered insights fueled by customer data.
Dynamics 365 AI for Customer Service
Optimise your support operations and create better customer service experiences.
Dynamics 365 AI for Market Insights
Know your customers and stay ahead of your competition with social and web insights.
Unlock insights from your data
Watch a demo of Dynamics 365 AI for Customer Service and learn how Microsoft is transforming business processes using data and intelligence.
Modernise your business with mixed reality
Experience a new dimension of creativity and teamwork using mixed reality business applications from Microsoft Dynamics 365.
Mixed reality empowers a new dimension of work
Transform business operations and help employees work smarter, faster, and more efficiently with information they can access in real-world context. Improve cross-team collaboration with technology that lets your employees work together from a shared perspective.
Microsoft Dynamics 365 Remote Assist
Modernise your field service operations by empowering technicians to solve problems faster. On-site workers can collaborate with remote experts on PC or mobile using heads-up, hands-free video calling on Microsoft HoloLens and integrated with Microsoft Dynamics 365 for Field Service, so they can troubleshoot issues on site and in real time, saving you time and money.
Microsoft Dynamics 365 Layout
Bring physical designs from concept to completion with confidence. Import 3D models to experience room layouts as holograms in the physical world or in virtual reality. Share your vision with stakeholders and easily edit layouts in real-world scale, so you can make better decisions before you build.
Discover Microsoft HoloLens
Engage with digital content and interact with holograms in the world around you using Microsoft HoloLens. This self-contained, holographic computer works seamlessly with Microsoft Dynamics 365 mixed reality business applications.
Microsoft-sponsored Harvard Business Review Analytic Services survey shows 87 precent of respondents are currently exploring, piloting, or deploying mixed reality in their company.
BUSINESS CENTRAL
Connect and grow your business
Grow beyond the limits of your basic accounting software. Dynamics 365 Business Central is an all-in-one business management solution that’s easy to use and adapt, helping you connect your business and make smarter decisions.
Get an end-to-end view of your business
Manage your financials
Accelerate financial close and report with accuracy, while ensuring compliance.
Automate and secure your supply chain
Increase visibility across your supply chain and gain greater control over your purchasing process.
Sell smarter and improve customer service
Maximise revenue opportunities and better serve customers with built-in recommendations.
Keep projects on time and under budget
Manage budgets and monitor progress of your projects with real-time data on available resources.
Optimise your operations
Streamline your manufacturing and warehousing operations to deliver products on time and reduce costs.
Microsoft Dynamics 365 Business Central
An all-in-one ERP business management solution that helps you connect your financials, sales, service, and operations to streamline business processes, improve customer interactions, and make better decisions.
Manage your financials
Make informed decisions
Connect data across accounting, sales, purchasing, stock, and customer interactions to get an end-to-end view of your business. Chart financial performance in real time with built-in Power BI dashboards.
Accelerate financial close and reporting
Streamline accounts receivables and payables, and automatically reconcile accounts to close and report on financials quickly and accurately, while maintaining compliance.
Improve forecast accuracy
Refine financial forecasts by modelling and analysing data across multiple dimensions. Customise reports using seamless Microsoft Excel integration.
Automate and secure your supply chain
Optimise stock levels
Use built-in intelligence to predict when and what to replenish. Purchase only what you need with dynamically updated stock levels.
Avoid lost sales and reduce shortages
Maintain the right amount of stock by automatically calculating stock levels, lead times, and reorder points. Suggest substitutes when requested items are out of stock.
Maximise profitability
Get recommendations on when to pay suppliers to use supplier discounts or avoid overdue penalties. Prevent unnecessary or fraudulent purchases through approval workflows.
Sell smarter and improve customer service
Deliver value at every touch point
Prioritise sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle.
Boost sales productivity
Accelerate the quote to cash process. Act quickly on sales-related enquiries, manage service requests, and process payments—all from within Outlook.
Deliver exceptional service
Gain a comprehensive overview of your service tasks, workloads, and employee skills to effectively assign resources and accelerate case resolution.
Keep projects on time and under budget
Stay on budget
Create, manage, and track customer projects using timesheets along with advanced job costing and reporting capabilities. Develop, modify, and control budgets to ensure project profitability.
Plan with precision
Manage resource levels by planning capacity and sales. Track invoicing for customers against planned costs on orders and quotes.
Analyse project performance
Make effective decisions with real-time insight on project status, profitability, and resource-usage metrics.
Optimise your operations
Manage forecasting to fulfilment
Use sales forecasts and expected stock-outs to automatically generate production plans and create purchase orders.
Run your warehousing efficiently
Get a holistic view of stock for efficient order fulfilment. Track every item transaction and movement by setting up bins based on warehouse layout and storage unit dimensions.
Reach optimal output levels
Calculate and optimise manufacturing capacity and resources to improve production schedules and meet customer demands.
Protect your data and support GDPR compliance
Respect your customers’ privacy
Use built-in privacy-by-design and privacy-by-default methodologies to help your business comply with the General Data Protection Regulation (GDPR). Grant and restrict access to personal data on multiple levels and enable audit trails to ensure security and accountability.
Handle, store, and transmit data securely
Move and store personal data freely across your systems while protecting it from unauthorized access with Microsoft datacentres’ automatic encryption.
Run your business anywhere
Choose cloud, on-premise, or hybrid deployment
Business Central runs where you need it, in the cloud or on-premises, with the same user experience no matter how you deploy.
Take your business on the go
The mobile version of Business Central supports both cloud and on-premise users with a consistent, modern experience across Windows, Android, or IOS devices.