Oracle CRM on Demand Server

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Why Oracle CRM On Demand?

Oracle’s Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. And in combination with Oracle’s Commerce solutions, they deliver a unified cross-channel experience for consumers. Oracle CRM On Demand enables organizations of all types and sizes to:

 

Get smarter
with contextual intelligence, real-time and historic analytics, and adaptive business planning.

Get more productive
with integrated sales and marketing in the cloud, Outlook/mobile integration and industry specific solutions.

Get the best value, period

with a lower total cost of ownership, enterprise grade security and your choice of multi-tenancy or single-tenancy options.

 

Oracle Applications

  • Enterprise Resource Planning
  • Human Capital Management
  • Customer Experience
  • Enterprise Performance Management
  • Supply Chain Management

 

Emerging Technologies Drive Real-Time, Contextually Intelligent, and Data-Rich Interactions

 

Adaptive Intelligent Applications
Adaptive intelligence applications are capable of adapting with machine learning and artificial intelligence in real-time to produce better business decision-making, higher productivity, and improved results.

Intelligence-Driven Applications
Oracle Analytics enables your business with self-service analytics to help you gain insights from data. All lines of business can access these real-time insights, including HR bringing analytics to the forefront to create a high-performance culture, Marketing allowing organizations to adapt and respond to changing market conditions and customer behaviours, and Finance transforming complex financial modelling into easy-to-understand visualizations.

Blockchain Business Applications
Oracle’s prebuilt SaaS-based blockchain applications don’t simply cut out intermediaries, reduce costs, and increase speed. They also offer greater transparency and traceability for many business processes.

Internet of Things: Manage the Complexity
Oracle IoT applications can extend business processes across supply chain, ERP, HR, and customer experience (CX) applications, enabling new opportunities and better business outcomes within the digital world.

Chatbots: Driving Better Customer Connections
Quickly build simple chatbots and advanced digital assistants that let your customers engage in natural conversations with your business.

Oracle CRM On Demand Sales
Oracle CRM On Demand Sales increases sales productivity and results by providing companies with a comprehensive set of tools to optimize the entire sales processes—from initial lead qualification to opportunity management through forecasting and deal closure.

CRM On Demand Sales also delivers critical information to everyone involved in the sales process, including inside sales, field sales, sales management, and partners.

Embedded real-time reporting and powerful historical analytics provide insight to help you make better decisions. Relevant sales and prospecting information can be accessed quickly and conveniently through Outlook, a Web browser, on a smart phone, or on a tablet device.

By automating sales processes, and providing a comprehensive view of your customers, CRM On Demand Sales helps sales teams focus on selling rather than searching for information, resulting in increased productivity and higher revenues.

Features and Benefits
Automate sales processes, enabling your salespeople to be more efficient, focus on customers and close more deals.

Provide salespeople with a choice of easy-to-use interfaces and the flexibility to work the way they do—with complete access, anytime and anywhere.

Improve interaction with customers, by giving everyone in the organization access to one single source of truth via a customer repository.

Enable salespeople and managers to access advanced analytics to improve pipeline visibility and forecast more accurately

Customer Results
Alphawest: Improves sales predictability and forecast accuracy, cuts software costs by 50%.

NKK Switches: Improves forecasting accuracy to 90% and Improves profitability with enhanced sales Data.

Equifax: Improved sales representative accountability and productivity, contributing to a 10% increase in inside sales.

Verigy: Improved sales forecasting accuracy by an estimated 25% with Oracle CRM On Demand.

Read customer success stories for Oracle CRM On Demand.

 

Oracle CRM On Demand Marketing
Whether you have a full staff of marketing professionals or a lean do-it-all demand generation team, Oracle CRM On Demand Marketing provides organizations with a smart, simple, integrated solution for managing marketing campaigns and activities. Oracle CRM On Demand Marketing provides a full suite of capabilities to automate the complete marketing process, from designing inbound and outbound campaigns through lead management and lead nurturing to measuring marketing ROI.

With built-in e-mail and Web marketing, easy-to-use automation, and built-in analytics, Oracle CRM On Demand Marketing provides the best of enterprise marketing automation with the benefits of complete integration with CRM.

Features and Benefits
Increase campaign effectiveness by delivering the right message to the right prospect at the right time with adaptive 1:1 campaigns.

Deliver higher-quality leads to sales by gathering more complete and valuable information through progressive profiling at each interaction.

Increase lead volume and conversions with automated lead nurturing campaigns.

Build a comprehensive prospect database with a robust response management system.

Maximize marketing ROI by analysing the unified revenue funnel across marketing and sales.

Customer Results
Azul Linhas Aéreas Brasileiras: Gained campaign insight of emails opened and links clicked.

CFP3 Consultoria e Tecnologia: Enhanced return on marketing campaigns by 10% to 20%.

Grupo Abril: Improved customer profiling led to better segmentation and targeted marketing.

Boise: Supported new product launch with Oracle CRM On Demand Email Marketing.

eSilicon: Reduced campaign creation time from days to minutes.

Read customer success stories for Oracle CRM On Demand.

 

Oracle CRM On Demand Service
In today’s competitive market, customer expectations for superior service have never been higher. Oracle’s CRM On Demand Service solution enables organizations to provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability.

CRM On-Demand Service brings together all of the critical elements of a comprehensive service management solution that are needed to handle simple questions or manage a complex issue. With CRM On Demand Service, agents have clear visibility into the information that is required to ensure customer issues are resolved to satisfaction.

Features and Benefits
Allow customers to interact with your service organization using any channel they wish including IVR, voice, and e-mail.

Enable agents to quickly and accurately find the right answer the first time.

Monitor customer satisfaction and provide valuable feedback for agent performance management.

Monitor organizational efficiency and maintain continual process improvement.

Customer Results
Air System Components: Reduced outstanding service requests and ensured resolution within target times.

Bloomnet: Optimized company resources by providing increased visibility into customer service trends.

DIRECTV: Created centres of excellence accelerating call resolution.

Georgia Perimeter: Achieved a 94% call rate, averaging 0.84 days to close tickets.

Siemens Information Services: Increased employee productivity by 20% with integration to MS Outlook.

Read customer success stories for Oracle CRM On Demand.

 

Oracle CRM On Demand Analytics
Making informed, intelligent, and real-time business decisions is critical in understanding what’s happening across your organization. Oracle CRM On Demand’s fully interactive analytic capabilities let you gain deep insight into your business.

By combining real-time and historical pre-built and ad hoc reports as well as customizable dashboards, Oracle CRM On Demand is the only CRM solution that delivers actionable insight at the speed of business.

With Oracle CRM On Demand, you get the critical insight that is required to quickly and intelligently identify and respond to changing market conditions. The real-time, actionable business intelligence available through the interactive dashboards, custom reports, and historical trending enables you to uncover new opportunities and identify issues before they impact your business. Oracle

CRM On Demand can help you get the most out of your return on investment by giving you the ability to take action to improve organizational effectiveness, lower costs, and increase revenue.

Features and Benefits

Access real-time business intelligence.

Create historical and trend analysis via high-powered data warehouse functionality.

Create powerful ad hoc analysis.

Cover a comprehensive set of subject areas and easily cover all CRM functionalities.

 

Oracle CRM On Demand for Partner Relationship Management
Today’s industry leaders increasingly rely on partners and indirect channels to achieve scale and reach every possible market and customer.

Oracle’s CRM On-Demand for Partner Relationship Management (PRM) enables companies to recruit partners and manage those relationships to ensure you get the right partners working on the right territories and deals. Sales executives can easily review direct and indirect channels, while channel sales managers can quickly respond to the everyday needs of their partners.

Features and Benefits
Work directly with clients through a fully branded partner portal that uses role-based custom themes, custom logos, colour schemes, and links to maintain consistency with your company’s brand.

On-board partners quickly and easily, from application through program enrolment.

Ensure optimal return on investment for marketing and co-op spend.

Enhance your partner channel’s offerings and ability to know their customer by providing partners access to customer service requests.

Use Oracle’s best-of-breed analytics to provide partners their own scorecard.

Oracle CRM On Demand Integration
Strategic integrations yield cross-functional visibility, coordination, streamlined tasks, and increased productivity.

To operate more efficiently, you need to integrate all the silos of information in your enterprise, creating an end-to-end, adaptable business process that allows you to overcome the complexities of your application environment and create the capabilities you need to meet business change more quickly. Oracle CRM On Demand can help you do that.

Oracle CRM On Demand is the only solution available on the market that provides Web services support as well as pre-built integration to Oracle business applications and other applications to fully integrate your extended enterprise with the power of CRM.

Features and Benefits

Utilize the environments you already know
With Oracle CRM On Demand, you can leverage your existing development environments: Oracle JDeveloper, IBM WebSphere, Microsoft .NET, or BEA WebLogic. You can use a comprehensive set of XML/SOAP APIs for accessing our business logic and data services to retrieve, modify, create, delete, and synchronize information.

Expand your integration capabilities
Updating several different applications with separate logins often leads to information gaps or inconsistencies from human error. Oracle’s Web Services On Demand API solves the multi-system problem by creating seamless, real-time integrations between those multiple systems and Oracle CRM On Demand. End users can obtain holistic, secure views of customers by using standard, configurable integration technology such as Web links, custom tabs, mash-ups, JavaScript, or RSS feeds. Users have rapid access to contextual data from other systems, and a quick navigation point, giving administrators the ability to integrate without requiring development or IT resources.

Leverage single sign-on
You can choose to be authenticated into Oracle CRM On Demand automatically, once authenticated within your corporate network or portal, without having to enter your log-on credentials a second time. You can get a single identity management system for all applications.

Access robust enterprise-grade security
Protecting your data is of paramount importance to Oracle. To ensure data is protected, Oracle CRM On Demand provides multiple security features including configurable authentication options such as single sign-on, configurable sign- in, various session handling options, IP address filtering, user authentication and validation, session authentication, Cross-Site Request, Forgery protection (CSRF), virtual private network (VPN) support access, and the most secure data facility in the world.

Single vendor solution
Increase your sales organization’’s performance, adoption, and information access with pre-built integrations between Oracle CRM On Demand and Oracle’s Siebel CRM,  JD Edwards EnterpriseOne, and Oracle E-Business Suite—and even third-party applications like Microsoft Office and Lotus Notes.

Leverage these prebuilt solutions to connect mission-critical enterprise applications at the data, business process, and user interface levels and provide out-of-the-box support for key business flows such as opportunity-to-quote and lead-to-order—all with a consistent user interface experience.

And, because these integrations are based on Oracle’’s standards-based Application Integration Architecture and Oracle Fusion Middleware, you can easily extend these integrations to meet the unique and evolving requirements of your organization.

 

Oracle CRM On Demand Solutions
As the global leader in CRM, Oracle’s Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness.

 

  • Sales
  • Marketing
  • Service
  • Analytics
  • Partner Relationship Management
  • Integration

 

Oracle CRM On Demand Industry Editions Delivering Tailored Solutions for Your Industry.
Only Oracle CRM On Demand Industry Editions provide organizations with CRM solutions tailored for specific industries. Unlike other hosted CRM solutions, Oracle CRM On Demand Industry Editions are built upon Oracle’s deep industry expertise, providing organizations in the automotive, high technology, insurance, life sciences, and wealth management industries with tangible business value from the start of deployment.

Oracle CRM On Demand Industry Editions feature pre-built business processes, data models, object models, and business logic designed to support the unique requirements of each of these industries.

Oracle CRM On Demand Industry Editions also leverage Oracle’s CRM and technology leadership to ensure that industry-specific capabilities are built in at all application levels, not just in the user interface.
 

  • Life Sciences (Medical)
  • Life Sciences (Pharma)
  • High Technology
  • Insurance
  • Automotive
  • Wealth Management

 

Key Benefits

  • Faster time to business value
  • Less customization
  • Lower TCO

 

Get More Out of Your Oracle CRM On Demand Solutions
Oracle offers companies a range of other services and solutions that can lower costs, reduce risk, accelerate business value, and increase scalability
 

  • Support
  • Training
  • Consulting
  • Partners

 

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