Platinum Support Services

MISSION CRITICAL SUPPORT
As required, Pro Rata.

To provide the very best support and account management to our leading customers, we offer a premier package called “Platinum Support Services”.

This service is performed by iWolf’s Alfa team. Comprised of our most experienced engineers this team provides a customised service geared to meet any organisation’s specific strategic computing objectives.

Platinum Support features include;

• On-site service at a fixed hourly rate
• Dedicated engineer to manage your Platinum account
• Direct dial access to an assigned engineer or wider Platinum team by the your nominated contact
• Rapid log-in of service calls by means of your allocated LifeGuard serial or asset number
• Frontline helpdesk support for immediate troubleshooting and fault diagnosis
• Access to iWolf’s Online Knowledge Base
• Access to software patches, updates and fixes from iWolf’s download server

Please see our current “Service Plans and Pricing” Lift out for details.

iWolf’s “Platinum Support Services” are also available in Block subscriptions offering our premium support package at a discounted rate to our V.I.P. clientele.